Empatica Manager for Mac OS X and Windows

The Empatica Manager is the desktop application to upload the data stored in your E4 to Empatica secure cloud storage and access with the Empatica Connect web platform. The E4 connects to the Empatica Manager using the charging dock and a USB connection.

I lost my sessions. How can I recover them?

If you experience connectivity issues while transferring data from the E4 wristband to Empatica Connect rest assured that records will be saved and in a recoverable state. Under real-world conditions both USB cable and internet connections can be...

Empatica Manager displays that my Internet connection is not available.

Empatica Manager says my Internet connection is not available. What can I do?   If the Empatica Manager displays a warning that your Internet connection is not available but you can still browse the web, make sure you can reach www.google.com  ...

Empatica Manager - Release Notes

May 12, 2017 Empatica Manager 1.2.0 (Windows) Empatica is introducing a feature to support firmware installation debugging and force a Firmware installation if needed. Changes in this Empatica Manager build include the following: Reinstall Firmwa...

Download and install the Empatica Manager on your Windows computer

The following step-by-step guide will teach you how to download and install Empatica Manager on your Windows PC. Version compatibility: The Empatica Manager for Windows is compatible with Windows the following versions: Windows Vista Windows ...

Download and install the Empatica Manager on your Mac OS X computer

The following step-by-step guide will teach you how to download and install Empatica Manager on your Mac OSX. Version compatibility: The Empatica Manager for OSX is compatible with Mac OSX starting from version 10.9.  REMINDER to install the s...

Empatica Manager Installation Windows troubleshooting

The most common problem occurs with Windows computers running different antivirus software. They mark EmpaticaManager.exe as suspicious software because we prevent any program (including virus scanners such as NOD32) from inspecting the .exe. If ...

Empatica Manager Installation Mac OS X troubleshooting

When installing Empatica Manager on your Mac, OS X may prevent the installer to run because it does not recognize in the proper way the installer's signature.  To enable the installer to run, go to System Preferences -> Security and Privacy....

How do you update Empatica Manager?

We continuously improve the application following your feedback. It is important that it is always installed the latest version in order to benefit from the most recent updates that improve the stability and performance of the application. If your...

Firmware management with E3/E4 and Empatica Manager

Empatica E4 For the latest release notes and Firmware version information please refer to Empatica.com/Connect Empatica Manager for Windows (from version 0.9.4.325) will automatically check if there are firmware updates available for a connected E...

Logged in from two machines at once "Error uploading file: -403"

Empatica Manager will only function properly if an account is in use by one computer at a time. If you receive this error your data can be recovered using the standard "Upload Recovery" options. (1) log out of Empatica Manager from all ...

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