Embrace Subscriptions

Update your billing details

You can update your billing details by going to the Subscriptions section of your Empatica Account. To update, please follow the steps below: On the Subscriptions page, click on Update Billing Details. Enter your new billing details and click Pa...

Subscription purchased on wrong account

The subscription plan should be purchased using the same account you used to pair the watch. If you’ve purchased a plan using another account, please follow these steps: Launch the Alert App on the phone that is currently paired with Embrace. Na...

Purchasing a subscription plan

You can purchase a subscription plan directly from your Empatica Account by following the steps below: Go to myembrace.empatica.com/plans and sign in with your Empatica Account credentials. Select the subscription plan of your choice then click P...

Using Embrace without a subscription

Without an active subscription plan, Embrace won't be able to monitor for movement patterns and changes in physiological signals that could be associated with a tonic-clonic seizure and send alerts to caregivers. You’ll be able to track your physi...

Changing your subscription plan

You can change (upgrade or downgrade) your subscription plan at any time by following the below steps: 1. Open your Empatica Account and click View My Subscription Details. You’ll be redirected to your subscription page. 2. Click on Update My Subs...

How can I cancel my Embrace subscription plan?

When you subscribe to a plan, it is automatically renewed every month/year. If you decide to discontinue using Embrace subscriptions, you can cancel it - this means your subscription plan will not be automatically renewed the following month.If yo...

Subscriptions Receipts  

A receipt for your subscription is generated every month or year depending on your plan. You can view and print your receipts in the Subscriptions Page of your Empatica account.   Where to find the receipts Go to your Empatica Account and click ...

Subscription payment rejected

If there is a problem with the payment of your subscription plan, we will notify you via email. In case of a failed payment your subscription service will not be interrupted immediately. We will make 3 attempts to bill your card. At each attempt w...

Refunds and subscriptions

It is not possible to get a refund for subscriptions. If an existing plan is canceled halfway through the billing period, you will be able to use the subscription for the remaining month/year and the subscription won’t be renewed after that. For m...

Can the Monthly Fee be Covered by Insurance?

It may be possible to get insurance reimbursement for the Embrace. We suggest you contact your insurance agent directly for any questions regarding insurance coverage of the device and the subscription plan.If you submit a request to get your Embr...

Is there a subscriptions discount for donated watches?

If you received a donated Embrace watch through Epilepsy Foundation of America, Empatica covers the cost of the Standard plan for 6 months which starts from the date that the subscriptions system was released. Once the 6-month period has expired, ...

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