Subscription Plans

The Alert App notifies your loved ones when you need help. You can download the app for free. With your purchase of the Embrace watch, you automatically get 30 days free trial of the Plus plan.    Please note that since the free trial is set to th...

Purchasing a subscription plan

Your Embrace comes with a 30-day free trial of the Plus plan. If you do not change your plan within the 30 days, your subscription will auto-renew with the Plus. Therefore, we recommend that you switch to your preferred plan before the trial ends....

Update your billing details

You can update your billing details by going to the Subscriptions section of your Empatica Account. To update, please follow the steps below: On the Subscriptions page, click on Update Billing Details. Enter your new billing details and click Pa...

Changing your subscription plan

You can change (upgrade or downgrade) your subscription plan at any time by following the below steps: 1. Open your Empatica Account and click View My Subscription Details. You’ll be redirected to your subscription page. 2. Click on Update My Subs...

Subscriptions Receipts  

A receipt for your subscription is generated every month or year depending on your plan. You can view and print your receipts from the past 12 months directly from the Subscriptions Page of your Empatica account. For older receipts, please contact...

Subscription purchased on wrong account

The subscription plan should be purchased using the same account you used to pair the watch. If you’ve purchased a plan using another account, please follow these steps: Launch the Alert App on the phone that is currently paired with Embrace. Na...

Subscription payment rejected

If there is a problem with the payment of your subscription plan, we will notify you via email. In case of a failed payment your subscription service will not be interrupted immediately. We will make 3 attempts to bill your card. At each attempt w...

Canceling your subscription plan

We’re sorry you’re thinking of leaving us. If you weren’t happy with your service, we’d love the chance to correct the situation.    Please email us at support@empatica.com or call us at 1-866-739-2049. We’re always here to help!   As you may know...

Refunds and subscriptions

It is not possible to get a refund for subscriptions. If an existing plan is canceled halfway through the billing period, you will be able to use the subscription for the remaining month/year and the subscription won’t be renewed after that. For m...

Subscription coverage by Insurance

It may be possible to get insurance reimbursement for the Embrace. We suggest you contact your insurance agent directly for any questions regarding insurance coverage of the device and the subscription plan.If you submit a request to get your Embr...

Using Embrace without a subscription

Without an active subscription plan, Embrace won't be able to monitor for movement patterns and changes in physiological signals that could be associated with a tonic-clonic seizure and send alerts to caregivers. You’ll be able to track your physi...