Embrace Subscriptions

How do I purchase a subscription on an iOS device?

You can't make subscriptions purchases from the Alert app for iOS devices. Don’t worry though. You can buy subscriptions plans and/or add-ons on your iPhone, iPod Touch using your web browser.   Here’s how: Tap on the “Go to my account” button i...

Which subscription plans are available?

Empatica offers Lite, Standard and Plus subscription plans for the Embrace watch. Each plan is comprised of different feature combinations that enables you to use Embrace at different capacities, depending on your needs and financial resources.  S...

How do I purchase a subscription plan?

You can purchase a subscription plan directly from your Empatica Account. Please follow the steps below: Go to myembrace.empatica.com/plans and sign in with your Empatica Account credentials Select the subscription plan of your choice then click...

What happens if I don’t subscribe to any plan?

The Alert System will be disabled; therefore, your caregivers will no longer receive notifications upon detection of a seizure.  You’ll be able to track your physical activity and sleep, and manually log seizures through the Mate app. You can also...

How can I change my subscription plan

You can change (upgrade or downgrade) your subscription plan at any time. Open your Empatica Account and click ‘’View My Subscription Details’. You’ll be redirected to your subscription page Click on “Update My Subscription” in the “Active Subsc...

How can I cancel my Embrace subscription plan?

When you subscribe to a plan, it is automatically renewed every month/year. If you decide to discontinue using Embrace subscriptions, you can cancel it - this means your subscription plan will not be automatically renewed the following month.If yo...

Empatica Subscriptions Receipts  

This article has all the related information that will help you understand the receipts generated for your chosen subscription plan and add-ons.  Once the free trial period ends, with every renewal of the subscription plan, a receipt for the equi...

What happens if the payment for my subscription is rejected?

If there is a problem with the payment of your subscription plan, we will notify you via email. In case of a failed payment your subscription service will not be interrupted immediately. We will make 3 attempts to bill your card. At each attempt ...

Can I get a refund for my subscription?

It is not possible to get a refund for subscriptions. If an existing plan is canceled halfway through the billing period, you will be able to use up the subscription for the remaining month/year and the subscription won’t be renewed after that. Fo...

Can the Monthly Fee be Covered by Insurance?

It may be possible to get insurance reimbursement for the Embrace. We suggest you contact your insurance agent directly for any questions regarding insurance coverage of the device and the subscription plan.If you submit a request to get your Embr...

Is there a subscriptions discount for donated watches?

If you received a donated Embrace watch through Epilepsy Foundation of America, Empatica covers the cost of the Standard plan for 6 months which starts from the date that the subscriptions system was released. Once the 6-month period has expired, ...

Have more questions?