Issues With The Alert App

The most common difficulties you may encounter with your Alert App.

Pairing Embrace with a different account

You can pair Embrace with only one phone and one Alert App account at a time. If you'd like to pair Embrace with a different Alert App account, you need to unpair (disconnect) Embrace from the previous Alert App account first.   Follow the steps b...

Trouble pairing Embrace

If your Embrace is charged, it is placed close to your smartphone, Bluetooth and Internet connection are on and you still cannot pair your Embrace watch, try the following steps: ANDROID DEVICES Make sure you have the latest Alert App Enable loca...

Transferring data from the Alert App

The data stored in the app on your smartphone won’t be uploaded if your phone isn’t connected to the Internet. You can check the data pending to be sent from your Alert app to the cloud by going to Alert app>>More>>Embrace Settings>...

Trouble with Embrace Light & Vibration

If you are not being able to turn off the “Light & Vibration” setting of your Embrace, please follow these steps: Reboot your smartphone. Once it has successfully restarted, go the Embrace screen and try again (if Light & Vibration isn’t ...

“No internet connection” status

If you are connected to the internet, but you still see the ‘no internet connection’ notification, you should switch off your phone and switch it back on. If using cellular data, check to see that you have an active connection. If you’re using Wi...

“Bluetooth off” status

This means that Embrace is no longer connected to your phone via Bluetooth and alerts cannot be sent to Caregivers.   What to do: Activate Bluetooth on the paired smartphone and wait a few seconds. Embrace should reconnect automatically.   For iO...

“Embrace not found” status

If your Embrace is charged and close to the paired smartphone but the error message “Embrace not found” is displayed in the Alert app, please follow these steps: Turn off Bluetooth on your paired smartphone and turn it back on Force the app to cl...

Alert Not Sent

“Alert not sent” occurs if there was a seizure detected, but Embrace was not able to send the alert due to the following reasons: Bluetooth disconnection: Embrace wasn’t connected to the paired smartphone so it couldn’t send the Alert. See: Why ...

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