Issues With The Alert App

The most common difficulties you may encounter with your Alert App.

I need to pair Embrace with a different account

You can pair Embrace with one phone and one Alert app account at a time. If you'd like to pair Embrace with a different Alert app account, you need to unpair (disconnect) Embrace from the previous Alert app account first. Follow the steps below t...

Why can’t I pair the Embrace with my Smartphone?

If your Embrace is charged, it is placed close to your smartphone, Bluetooth and Internet connection is on and you still cannot pair your Embrace watch, try the following steps: ANDROID DEVICES Make sure you have the latest Alert app Enable locat...

Why can't I upload data from Alert app?

The data stored in the app on your smartphone won’t be uploaded if your phone isn’t connected to Internet . You can check the data pending to be sent from your Alert app to the cloud by going to Alert app>>More>>Settings>>Advance...

How Can I Free the Memory of my Embrace?

The memory on your Embrace is freed automatically as long as you have Bluetooth connection. To learn how to free the memory, check What’s the Yellow Cross on my Embrace?

Why Can’t I turn off Embrace Light & Vibration?

It’s bedtime (or any other time), so you try to turn off Embrace Light & Vibration but hit a snag? Not to worry, it’s a little glitch that can be fixed by doing any of the following: Reboot your smartphone. Once it has successfully restarted,...

No data connection. What should I do?

If you are connected to the internet but you still see the ‘no data connection’ notification, you might have to switch off your phone and switch it back on. If using cellular data, check to see if you have internet subscription. If you are on WiFi...

Bluetooth off, what should I do?

  If the ‘bluetooth off’ issue is not resolved, It might be necessary to turn Bluetooth off and on a few times until it can connect correctly again. In rare occasions, you will have to turn off your phone and turn it on again to resolve the issue....

Embrace not found, what should I do?

If your Embrace is charged, it is close to the paired smartphone  but the error message “Embrace not found” is still displayed in the Alert app: Turn off Bluetooth on your paired smartphone and turn it back on Force the app to close (iOS, Android...

Warning Notification, what should I do?

If you see the warning status for more than 3 minutes or it turns into the message you see in the below image, follow these steps to resolve the issue: Turn off Bluetooth on the paired smartphone Force the app to close on your iOS or Android devi...

Why are “Alerts Not Sent”?

“Alert not sent” occurs if there was an unusual event detected, but Embrace was not able to send the alert due to the following reasons: Bluetooth disconnection: Embrace is not connected with the paired phone but In this situation in case of rec...

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