Issues with your Embrace

Most Embrace issues are easy to troubleshoot, just follow the tips in this section.

How to check if Embrace is working properly

To check if everything is working correctly, open the Alert App and take a look at the status bar at the bottom of the Alert Status page. Another way to check if the Embrace is working by tapping once on the watch surface: if you can see the whit...

Trouble with seeing time on Embrace

If you cannot see the white and blue dots when tapping the device, make sure that the Embrace is charged and the Lights and Vibration have not been disabled. Make sure that you are wearing Embrace when checking the time, if you tap on the Embrace ...

Embrace disconnections

Embrace needs to be connected via Bluetooth to a dedicated smartphone that is always with the wearer. There are the three main reasons for disconnections: Your Embrace is out of range from your paired phone Some interference is obstructing the B...

Lost or damaged charger

If you've lost or damaged your charger, don't worry.  You can easily order a new one on our online store. Once you get there, make sure to scroll down until you see the Additional accessories section.

Pairing Embrace with a different smartphone

You can easily unpair (disconnect) Embrace from the smartphone that is currently paired with, and pair it with a different one. Delete the Alert App from the old phone. Forget (unpair) Embrace from the Bluetooth settings of the old phone (iOS dev...

Can I deactivate Light & Vibration on Embrace?

Yes, you can deactivate the vibration and lights by turning off Light& Vibration. You’ll find the button in the Embrace tab of the Alert app. You would also find the Light & Vibration Status (activated/deactivated) in the Status tab of the...

Difficulty upgrading Embrace firmware

You can access the latest features of the Embrace watch by updating Embrace firmware. If you encountered issues updating firmware please make sure that: Your Embrace watch has at least 30% memory Your Embrace battery level is at least 30%. Your ...

Have more questions?