Issues with your Embrace
Most Embrace issues are easy to troubleshoot, just follow the tips in this section.
How to check if Embrace is working properly
To check if everything is working correctly, open the Alert App and take a look at the status bar at the top of main page. A green check mark means that Embrace is working as it should be. Other statuses that you may encounter: No internet...
Why can't I see the time on Embrace?
If the white and blue lights do not appear after you single tap the cover, make sure that Embrace is charged and the Lights and Vibration have not been deactivated. If you try to tap on the cover, but you're not wearing Embrace or it's worn very l...
Embrace disconnections
Embrace needs to be connected via Bluetooth to a dedicated smartphone that is always with the user. There are three main reasons for disconnections: Your Embrace is out of range from your paired phone. Some interference is obstructing the Blueto...
Pairing Embrace with a different smartphone
To change the phone Embrace is paired with you'll have to unpair it from the smartphone it is current paired with, and then pair it with the new phone. To do this: Delete the Alert App from the old phone. Forget (unpair) Embrace from the Bluetoot...
Can I deactivate the lights and vibration on Embrace?
If the lights and vibration bother you, you can deactivate them by following the instructions below: Open the Alert App Go to the Embrace tab Toggle off Light& Vibration Please note that deactivating this feature means that you'll have to re...