Issues with your Embrace

Most Embrace issues are easy to troubleshoot, just follow the tips in this section.

How to check if Embrace is working properly

To check if everything is working correctly, open the Alert App and take a look at the status bar at the bottom of the Alert Status page.     Other statuses that you may encounter: No internet connection Bluetooth is off Embrace not found Memory...

Trouble with seeing time on Embrace

If you cannot see the white and blue dots when tapping the device, make sure that the Embrace is charged and the Lights and Vibration have not been disabled. Make sure that you are wearing Embrace when checking the time. If you tap on Embrace when...

Embrace disconnections

Embrace needs to be connected via Bluetooth to a dedicated smartphone that is always with the wearer. There are three main reasons for disconnections: Your Embrace is out of range from your paired phone. Some interference is obstructing the Blue...

Lost or damaged charger

If you've lost or damaged your charger, don't worry.  You can easily order a new one on our online store. Once you get there, make sure to scroll down until you see the Additional accessories section.

Pairing Embrace with a different smartphone

If you get a new phone or want to change the designated phone for Embrace, you can easily do so. You’ll have to unpair  (disconnect) Embrace from the smartphone that it is currently paired with, and pair it with a different one. Delete the Alert...

Can I deactivate Light & Vibration on Embrace?

Yes, you can deactivate the vibration and lights by turning off Light& Vibration. You’ll find the button in the Embrace tab of the Alert app. You would also find the Light & Vibration Status (activated/deactivated) in the Status tab of the Alert a...

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