Issues with your Embrace

Most Embrace issues are easy to troubleshoot, just follow the tips in this section.

How can I check if my Embrace is working properly?

  You can check whether Embrace watch is working by tapping once on the watch surface: if you can see the white and blue lights indicating time, it means your Embrace is still active (please note that time LEDs don’t show on Embrace when Embrace L...

Why can’t I see the time on my Embrace?

If you cannot see white and blue dots when tapping Embrace, make sure that the Embrace is charged and the Lights and Vibration  have not  been disabled and check again. Make sure that you are wearing Embrace when checking the time. If you tap on ...

Why does my Embrace keep disconnecting?

Embrace needs to be connected to a dedicated smartphone via Bluetooth. When the Bluetooth connection is obstructed, Embrace will disconnect. There might be a few different causes for this issue: Your Embrace is out of range from your paired phone...

What should I do if it takes longer than 2 hours for my Embrace watch to charge fully?

If your Embrace watch has been connected to the power source for longer than 2 hours and it still isn’t fully charged: Check if Embrace electrodes are fitting correctly into the dents of the charging dock (two hearts are matching) Try adjusting t...

My Embrace watch isn’t charging

  If your Embrace isn’t charging (you don’t see orange LED lights gradually filling the Embrace surface while connected to the charger): Make sure that the electrodes fit properly into the dents on the charging dock Make sure that both hearts mat...

How can I check the battery level of my Embrace watch?

  You can view the battery level in the Alert app. You’ll find battery information in the Status tab.     You will receive a notification on the paired smartphone when the Embrace battery is low. Embrace will also display a blinking orange light ...

My Charger got lost/damaged, what do I do?

We currently do not have Embrace chargers in stock in our Online Store. We are working on making them available soon. We will keep you updated through our blog.

How can I pair my Embrace with a different smartphone?

You can easily unpair (disconnect) Embrace from the smartphone you initially paired it with and pair Embrace with a different one. As first step forget (unpair) Embrace from the bluetooth settings of your phone (iOS devices, Android devices). Bef...

Can I deactivate Light & Vibration on Embrace?

Yes, you can deactivate the vibration and lights by turning off   Light& Vibration . You’ll find the button in the Embrace tab of the Alert app. You would also find the Light & Vibration Status (activated/deactivated) in the Status tab of ...

I cannot upload data from my Embrace watch

When Embrace is connected to the paired smartphone via bluetooth, the device automatically sends data to your smartphone. However, if you have problems uploading data when Embrace memory is full, reboot the Embrace watch and try again. To reboot t...

I cannot upgrade Embrace firmware

You can access the latest features of the Embrace watch by updating Embrace firmware. If you encountered issues updating firmware please make sure that: Your Embrace watch has at least 30% memory Your Embrace battery level is at least 30% Your sm...

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