Get started with Embrace

Got questions on how to set up and wear your Embrace? You’ll find the answers in this section.

What is in the box?

In the Embrace box you’ll find: Charging Dock Micro-USB cable Embrace watch LED and Quick start guide The Embrace is packaged with utmost care. To see how to unbox your Embrace, check out this video:  

Setting up Embrace

Setting up your Embrace watch is easy. Before getting started, please make sure your Embrace is charged. Then, follow these steps to get started: iOS devices: Install iOS 10 or higher on your smartphone (Check your iOS version and how to upgrade ...

Pairing a new Embrace with your account

If you have purchased a new Embrace while you were already using one, please follow these instructions on how to pair your new Embrace with your current account and subscription: Open the Alert App and navigate to More > Embrace Settings > Remove...

How to wear Embrace

It’s important that Embrace is worn correctly so that it’s optimally positioned to detect possible convulsive seizures. Which wrist? We recommend consulting your doctor on this question. Motion detection is among the dominant characteristics of ou...

Uploading your prescription for Embrace2

If you have purchased an Embrace2 and reside in the United States, you will have to upload a valid prescription from your doctor. Here we'll explain how to do this, following 8 simple steps.   How to upload your prescription A few minutes after pl...

Prescription necessary for Embrace2 in the US

If you reside in the US,  and have ordered an Embrace2, you will need to upload a valid prescription signed by a doctor or health care practitioner before we can ship the device to you. However, you don't need a prescription to place your order.  ...

Guide for Caregivers

  What is a Caregiver? As a Caregiver, you'll be the person responsible for providing assistance when Embrace detects an unusual pattern associated with a tonic-clonic seizure. We highly encourage you to set up an emergency action plan with the us...

Embrace LED lights Guide

  Embrace communicates with you through LED lights. Each signal has a unique meaning. We’ve included a handy LED guide in the Embrace watch package. You can also download the LED guide.   Here’s a quick snapshot of what each LED light means: White...

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