Compatible phones and tablets

In order for the Embrace and the alerting system to function properly, the watch wearer should have a dedicated phone/tablet to pair the Embrace with. The paired device should always stay within range (10 meters/30 feet) and be connected to Blueto...

How does Embrace work?

Embrace is designed to detect possible tonic-clonic seizures lasting longer than 20 seconds and to alert caregivers via SMS and phone calls. Please note that Embrace will not be able to prevent and predict seizures.   In addition to the seizure ...

Upgrading to Embrace2

As the original version of Embrace has been discontinued, you may be wondering what the differences between Embrace and Embrace2 are.   Same sophisticated sensor technology Both models contain the same sensors that are used to monitor the movem...

Prescription necessary for Embrace2 in the US

Customers who purchase and use the Embrace2 within the US territories will be required to upload a valid prescription issued by a US doctor or healthcare practitioner before Embrace2 can be shipped to them.   In order to make the process smoothe...

Uploading your prescription for Embrace2

If you have purchased an Embrace2 within the United States territories, you will be required to upload a valid prescription from your doctor. Here we will explain how to do this in 7 simple steps.            How to upload your prescription A...

Embrace for children

We understand the importance of making sure that Embrace is the right device for your child's needs. Here you can find answers to the most common questions asked by parents.   Is it suitable for my child? Embrace2 has been FDA-cleared for children...

Travelling with Embrace

  If you need to take Embrace with you on your next trip, there are a few things to think about in advance.   Going through security with Embrace The Embrace cover is made of anodized aluminum, which is classified as a metal. During security scr...

Purchasing Embrace2 and/or subscriptions for a client

Thank you for your generosity. Your support helps further our mission of getting Embrace into the hands of the people that need it most.   A) If you would like to purchase the Embrace and the subscription plan for someone, please follow these step...

How to receive a donated or discounted Embrace

Getting Embrace into the hands of those who need it most, regardless of income level, is extremely important to us. We are constantly looking for and meeting with organizations to partner with on this endeavor. Below are the charities we are cu...

Embrace and animals

Despite our immense love for animals, Embrace was designed to be safe and comfortable for long-term wear by humans only. It has not been optimized to fit animals at this time.  Should we have something in place in the future, we will certainly not...

Protecting your privacy

We take personal data security very seriously. We are in full compliance with GDPR and have extended its security benefits to all of our customers worldwide. How we use your data We’ll use your personal data for the sole purpose of providing our s...

Contact us

If you have any questions or require assistance regarding our Embrace2 seizure monitor, our Support Team is available to assist you from Monday to Friday. Please feel free to use one of the following channels to get in touch: send us an email ...