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Mate Issues & Troubleshooting
Mate Issues & Troubleshooting
Ask to the Embrace Gurus or share your knowledge about the Mate.
Mate app not showing data
October 11, 2016 08:07
How long does the mate app take to receive data? I've been wearing my watch for a day and there is no data on there y...
Mate App not showing data - without "No data" message
July 21, 2017 18:25
Hi, I've downloaded and been using the Mate app since Wednesday, July 19th. At first, data showed on the app but sinc...
Time shown on Mate app seems wrong
Bart De Putter
July 10, 2017 21:24
I've the mate app for my partner to detect seizures and sleep pattern. At the moment it is 22:20 in London and on the...
Embrace poor connection
May 30, 2017 15:53
So I cant find the first submit I attempted to here is a new attempt. I attempted to Pair my new phone with my embrac...
Mate data problem
May 26, 2017 18:42
My son uses the embrace and even if it's connected with the Alert app, the Mate app doesn´t shows the data, sometimes...
Mate App Data Issues - even after reset
May 07, 2017 13:05
Hello all, I just received my Embrace Watch yesterday, I've been wearing it for approximately 12 hours now. Nothi...
Report a seizure
ROCIO CARDONA ORTEGA
April 17, 2017 19:32
If I'm not Using the clock and Embrace I had a seizure, how can I mark it in the application The day I WAS What's Ins...
mate app not recording
April 15, 2017 10:46
Hi, My daughter has had her embrace watch for a week now. at the moment we can't seem to get hardly any activity dat...
Embrace not pairing
March 16, 2017 00:27
Hello! We are brand new to the Embrace world. My daughter received hers on Monday. From the moment we started tryin...
February 25, 2017 18:14
I got my watch a month ago, it was working well the whole time, however, all the sudden yesterday stopped responding...
Beyond unhappy with this company
January 10, 2017 12:55
I have been corresponding for weeks with Agnieszka. I have requested a call many times and asked to speak to a superv...
Mate App will not open
January 03, 2017 18:58
The Mate app used to work without any issues on my Nexus 5x, but randomly without any major updates the Mate app refu...
Can I delete a manually imported seizure event from my Mate calendar?
November 25, 2016 01:26
I was charging my Embrace watch while watching TV with my family, so it was not on me when I had a seizure. Later, I ...
November 08, 2016 00:52
Is the EmpaticaRT app compatible with the embrace? I downloaded the app but can't login. It tells me that passwor...
Mate App no data
November 07, 2016 00:49
The Mate App is not showing any data. All sessions are being uploaded and I've watched it sync over 50 sessions for t...
Mate app not recording data?
November 01, 2016 10:44
My embrace isn't recording certain data. Activity is all off, I'm finding it'll only record about 100 steps and the d...
No data on the Mate app due to full memory
October 31, 2016 13:32
I can't get my mate app to work at all. It says my memory is full. I also noticed that there is a real time app, is t...
Meaning of sleep fragmentation
Luis Alberto Rico Guillen
October 19, 2016 21:44
Could anybody explain us this parameter in Mate app? Txs a lot
Missing data on the Mate app
October 15, 2016 10:44
I dislocated my knee at 1.15pm on 14 Oct and then had a seizure at 5.19 pm, but for some reason there is a gap in my...
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