Alert Issues & Troubleshooting

Ask Embrace Gurus or share your knowledge about the Alert.

Embrace didn’t detect my seizure. Why?

Martina G 19 comments Completed
Embrace is designed to identify events that involve unusual motions produced by the wearer in addition to autonomic a...

Mrs johnson

Robert Johnson 1 comment
Keep getting calls that my son is havingbseizures when he is just playing with sister?? Why

Embrace bracelet can it detect seizures if it is in your pocket and can it detect absent seizures

Rena Hannon 1 comment
I work in a kitchen as a dish washer and i take my bracelet off and stick it in my pants pocket will it detect seizur...

Alerts - Sent via internet without passing thought cell / land line (suggestion for a new feature)

Paloma Reynoso 1 comment
I use my embrace only at nights when I sleep because I have seasures only when I sleep.Inside our home we have not go...

What Happened to the Battery Percentage on the Alert App?

Jay Rosenthal 1 comment
 What happened to the battery percentage on the Alert App? Now it's been completely removed and replaced with a very ...

New to this!!!

Carla Brown 1 comment
 I would like to see the monitoring information that the watch has recorded...where do I see this? 

False Alert Profiling

Dominic Desay 1 comment
 Hi, The Embrace is a very smart and functional device, but the false alerting is extremely stressful to care-givers....

Need help immediately

Richard Gunthert 0 comments
I'd like to first say the lack of a support contact is absurd, especially considering your device deals with a potent...

Watch keeps missing seizures

Bethany Jackson 1 comment
I need to be able to activate a caregiver alert manually. I always have auras before my tonic-clonic seizures, but I ...

alert appli

danaire lydie 1 comment
Hello,   The alert application update quickly unloads my phone. In addition, the embrace no longer records data via t...

My watch does not work

Shelley Thiemann 1 comment
The watch that I waited so long for does not work for my seizures.  I have tonic clonic and it has never detected one...

Beta app

Madison ybarra 1 comment
We get a weird message when we try to use the new beta app on an iPhone 6plus. Any tips or can we just rely on THe ol...

New charger not charginf

Timothy McFadden 2 comments
Embrace new charger no longer working. It is no longer charging my son's watch. Please help!


Daniel Mamone 1 comment
Hi, how are you doing? I wanted yo know of the app only shows the dates of alerts or wether it provides some kind of ...


Why do you not send alerts to emails everyone has them and has access to them with via there home work or mobile conn...

Watch gets stuck on white ring

Andy Wilkin 1 comment
About once a month the watch keeps going to a solid white ring and the only way to resolve it is it let the battery...

Pregunta sobre convulsiones

Manuel López galvez 0 comments
¿recibo la llamada antes que empiece las convulsiones o cuando ya han comenzado las convulsiones? ¿El reloj detecta ...

Alert Information

Robert H. 1 comment
I thought in the past when a caregiver received an alert they also received the gps information and a map that showed...

Turning off alarm

Wilson Dodson 1 comment
For the life of me, I can't turn of the alert to inform my wife of false positives. I've tried the tap twice method i...

Not able to submit feedback on Android/HTC phone

Christopher Love 1 comment
The voice and keyboard do not close when inputting a suggestion and I therefore cannot click on the submit feedback b...

Don't need to alert care givers

Gail Barry 1 comment
I dont have carers, I don't need to keep Embrace paired to send alerts, can I stop the red lights flashing  ( will th...

Missed a seizure

Trever Polk 5 comments
Hello, my son has infrequent tonic-clonic seizures always in his sleep. The Embrace detected the last two seizures su...

Watch not syncing

Arden Franks 1 comment
Hi, We updated our watch last night here in Gympie Australia, Was very happy to see that the team had fixed the glitc...


Benjamin Maron 1 comment
My son has had his embrace for the past few months (started wearing it in October last year) - we were under the impr...

bluetooth corelation with wifi connection

Zuzana Hassova 5 comments
Dears, we need help to fix connection with bluetooth and some others situation nr 1: if the wifi is weak, can it be b...

Does Embrace predict seizures?

Gilardi Maria teresa 1 comment
Hello everybody, my mother is a 74 years old woman, we bought her an embrace watch she has seizures one or twice a mo...

Phone cant find embrace

Brittany Loka 1 comment
I took my watch off the charger and now i have the orange triangle. I tried turning off bluetooth, restaring phone, u...


Tanya GILES 1 comment
Why doesn't my watch send an alert if my 3yo takes it off.

Syncing Data

Tina Santman 1 comment
I have an issue with my watch syncing the data to my phone. Blue tooth can be on, phone right next to my watch and it...

More info about alerts

James Clark 1 comment
Can a care giver get detailed alerts when a alert is sent to the care giver? I just received my first alert saying my...

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