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Alert Issues & Troubleshooting
Alert Issues & Troubleshooting
Ask Embrace Gurus or share your knowledge about the Alert.
Embrace didn’t detect my seizure. Why?
October 07, 2016 18:04
Embrace is designed to identify events that involve unusual motions produced by the wearer in addition to autonomic a...
June 23, 2017 03:35
We get a weird message when we try to use the new beta app on an iPhone 6plus. Any tips or can we just rely on THe ol...
New charger not charginf
June 18, 2017 16:26
Embrace new charger no longer working. It is no longer charging my son's watch. Please help!
June 10, 2017 13:59
Hi, how are you doing? I wanted yo know of the app only shows the dates of alerts or wether it provides some kind of ...
May 08, 2017 22:17
Why do you not send alerts to emails everyone has them and has access to them with via there home work or mobile conn...
Watch gets stuck on white ring
May 07, 2017 16:34
About once a month the watch keeps going to a solid white ring and the only way to resolve it is it let the battery...
Pregunta sobre convulsiones
Manuel López galvez
May 04, 2017 18:35
¿recibo la llamada antes que empiece las convulsiones o cuando ya han comenzado las convulsiones? ¿El reloj detecta ...
April 30, 2017 22:55
I thought in the past when a caregiver received an alert they also received the gps information and a map that showed...
Turning off alarm
April 28, 2017 12:37
For the life of me, I can't turn of the alert to inform my wife of false positives. I've tried the tap twice method i...
Not able to submit feedback on Android/HTC phone
April 21, 2017 14:48
The voice and keyboard do not close when inputting a suggestion and I therefore cannot click on the submit feedback b...
Don't need to alert care givers
April 19, 2017 09:33
I dont have carers, I don't need to keep Embrace paired to send alerts, can I stop the red lights flashing ( will th...
Missed a seizure
April 12, 2017 17:58
Hello, my son has infrequent tonic-clonic seizures always in his sleep. The Embrace detected the last two seizures su...
Watch not syncing
April 04, 2017 22:40
Hi, We updated our watch last night here in Gympie Australia, Was very happy to see that the team had fixed the glitc...
March 23, 2017 11:20
My son has had his embrace for the past few months (started wearing it in October last year) - we were under the impr...
bluetooth corelation with wifi connection
March 23, 2017 09:47
Dears, we need help to fix connection with bluetooth and some others situation nr 1: if the wifi is weak, can it be b...
Does Embrace predict seizures?
Gilardi Maria teresa
March 02, 2017 19:38
Hello everybody, my mother is a 74 years old woman, we bought her an embrace watch she has seizures one or twice a mo...
Phone cant find embrace
February 14, 2017 06:15
I took my watch off the charger and now i have the orange triangle. I tried turning off bluetooth, restaring phone, u...
February 05, 2017 15:34
Why doesn't my watch send an alert if my 3yo takes it off.
February 03, 2017 17:18
I have an issue with my watch syncing the data to my phone. Blue tooth can be on, phone right next to my watch and it...
More info about alerts
January 27, 2017 17:06
Can a care giver get detailed alerts when a alert is sent to the care giver? I just received my first alert saying my...
Watch not lighting
January 17, 2017 20:26
Our watch seems to notnbe working. It won't light up at all. It reads fully.charged but when I take it off the charge...
January 10, 2017 20:35
Since I received the embrace 2 month ago, my daughter has been wearing it each night. She suffers epilepsy seizures r...
Monitor anxiety and depression?
January 08, 2017 02:40
Upon signing up I clicked that I was using the watch for seizure detection anxiety and depression. How it does this w...
Watch takes forever to charge
January 06, 2017 15:08
My son's watch takes forever to charge. When I say forever I'm talking 10-12 hours per day. I have tried everything....
December 30, 2016 22:27
My watch sent a false alarm early when i was travelling by car (thanks god i was not the driver) My Mother, who was w...
December 30, 2016 17:19
I am finding that I have to re-pair the device to my phone (thus delete and re-upload the app) multiple times per wee...
Not holding a charge and now it is staying black , so that no charging is occurring!
December 28, 2016 19:09
Charge it for two days and now the screen is back , stays black so it isn't working .
Why does my watch say disconnected when my phone is in my pocket?
December 24, 2016 12:16
My watch has the red X appear SO many times during the day, even though my phone is in my pocket and Bluetooth is on....
Memory issue solved.
December 23, 2016 21:44
Had issues yesterday with the memory being full, and not uploading to my phone. After loging out of the app, repairin...
December 22, 2016 21:56
Been on charger for over two hours and just a little over half full. Had to charge my phone two times so far. Do u...
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