Back to empatica.com
Alert Issues & Troubleshooting
Alert Issues & Troubleshooting
Ask Embrace Gurus or share your knowledge about the Alert.
Embrace didn’t detect my seizure. Why?
October 07, 2016 18:04
Embrace is designed to identify events that involve unusual motions produced by the wearer in addition to autonomic a...
Does Embrace detect EDA data or only the e4?
July 10, 2018 23:45
Does Embrace detect EDA data or only the e4? Also, if Embrace detects EDA data does is record it and is that data ava...
Embrace Alerts Disabled
June 06, 2018 16:11
It has the "clinical trial" which I can't find, I thought I signed, maybe not. Help!
Alerts are Disabled, place Embrace and Phone close to reconnect. How to fix it Plz. Help!
May 24, 2018 10:31
embrace not found
May 21, 2018 18:41
our embrace will not pair back up with the phone. the app is now stuck on the pairing screen and won't let me do anyt...
E4 wrist is deconnected automatically after some minutes
April 14, 2018 17:04
Hello everybody, In the Android Sample Project provided on the Developer corner in your website, I set the STREAMING_...
April 08, 2018 03:05
If your bracelet keeps giving you false alarms and you cancel them does it change sensitivity? I recently had a seizu...
Touch Panel not working
March 06, 2018 00:10
A few weeks ago I was unable to cancel a false alert. I have come to find out the entire touch panel is no longer fun...
IPhone Do Not Disturb Function
February 15, 2018 16:25
Hi! I'm new here. Due to my job, my phone is on Do Not Disturb at night. I would like to add the alert to my list of ...
January 14, 2018 19:19
My embrace is getting hot when charging. I've made right connections and have tried different connections, but it get...
October 29, 2017 15:36
Keep getting calls that my son is havingbseizures when he is just playing with sister?? Why
Embrace bracelet can it detect seizures if it is in your pocket and can it detect absent seizures
October 17, 2017 14:49
I work in a kitchen as a dish washer and i take my bracelet off and stick it in my pants pocket will it detect seizur...
Alerts - Sent via internet without passing thought cell / land line (suggestion for a new feature)
September 05, 2017 02:03
I use my embrace only at nights when I sleep because I have seasures only when I sleep.Inside our home we have not go...
What Happened to the Battery Percentage on the Alert App?
August 22, 2017 15:44
What happened to the battery percentage on the Alert App? Now it's been completely removed and replaced with a very ...
New to this!!!
August 21, 2017 22:49
I would like to see the monitoring information that the watch has recorded...where do I see this?
False Alert Profiling
August 17, 2017 12:50
Hi, The Embrace is a very smart and functional device, but the false alerting is extremely stressful to care-givers....
Need help immediately
August 07, 2017 22:41
I'd like to first say the lack of a support contact is absurd, especially considering your device deals with a potent...
Watch keeps missing seizures
August 07, 2017 12:37
I need to be able to activate a caregiver alert manually. I always have auras before my tonic-clonic seizures, but I ...
July 03, 2017 09:17
Hello, The alert application update quickly unloads my phone. In addition, the embrace no longer records data via t...
My watch does not work
June 26, 2017 15:14
The watch that I waited so long for does not work for my seizures. I have tonic clonic and it has never detected one...
June 23, 2017 03:35
We get a weird message when we try to use the new beta app on an iPhone 6plus. Any tips or can we just rely on THe ol...
New charger not charginf
June 18, 2017 16:26
Embrace new charger no longer working. It is no longer charging my son's watch. Please help!
June 10, 2017 13:59
Hi, how are you doing? I wanted yo know of the app only shows the dates of alerts or wether it provides some kind of ...
May 08, 2017 22:17
Why do you not send alerts to emails everyone has them and has access to them with via there home work or mobile conn...
Watch gets stuck on white ring
May 07, 2017 16:34
About once a month the watch keeps going to a solid white ring and the only way to resolve it is it let the battery...
Pregunta sobre convulsiones
Manuel López galvez
May 04, 2017 18:35
¿recibo la llamada antes que empiece las convulsiones o cuando ya han comenzado las convulsiones? ¿El reloj detecta ...
April 30, 2017 22:55
I thought in the past when a caregiver received an alert they also received the gps information and a map that showed...
Turning off alarm
April 28, 2017 12:37
For the life of me, I can't turn of the alert to inform my wife of false positives. I've tried the tap twice method i...
Not able to submit feedback on Android/HTC phone
April 21, 2017 14:48
The voice and keyboard do not close when inputting a suggestion and I therefore cannot click on the submit feedback b...
Don't need to alert care givers
April 19, 2017 09:33
I dont have carers, I don't need to keep Embrace paired to send alerts, can I stop the red lights flashing ( will th...
Want to contribute?
Write a new post