Setup Issues & Troubleshooting

Ask Embrace Gurus or share your knowledge on how you started your day with your Embrace.

Server error?

Emily Miller 2 comments
Someone please help! Got my watch yesterday, paid for a subscription, went to go pair it up with my phone on the aler...

HELP PLEASE

Emily Waldron 1 comment
I would like to return this watch. It is NOT what I ordered. How can I speak to a customer service representative to ...

New to Embrace- For Child

Kylie 1 comment
I've recently purchased Embrace for a young child- 3 or 4 years old. Since she will not be carrying a phone with her,...

Patti

Patti Long 1 comment
Previously registered Watch. The new owner received the watch and receives and error message that says the watch is ...

Watch Syncs and Unsyncs frequently

Helen Rundle 1 comment
Helen goes to bed with her watch and phone paired and apparently working fine. The phone is only a few feet from her ...

Does the watch still record whilst not connected?

Les Wise 1 comment
If the watch is not connected to a phone is data still captured and will the watch still alert the wearer on the watc...

Second hand watch how to disconnect without knowing login and pass

Dan Froicu 0 comments
thank you for your help

Lost connection to the Embrace Watch. The watch will not pair or connect anymore.

Stephanie Garofalo 7 comments
 I've been using the Embrace watch since September with very little issues except frequent signal loss and false posi...

cannot log into account dispite multiple attempts

SCOTT FIGVED 3 comments
I can not log into my embrace beta account even after multiple atempts and several days. I have reset password, relo...

Pairing with multiple devices

Elias Rodriguez 4 comments
Hello! We got my sons Embrace today and can wait to use it! I was under the impression that it could be connected to ...

I need support anyone out there!

SCOTT FIGVED 3 comments
When tech support or even parts i.e. charging dock are needed it takes sometimes 3 days to get help. There has to be ...

Profile info associated with my Empatica Account

Patricia Gregg 3 comments
Just ordered one of the Embrace watches for my 17 year old son. Should I be setting up the account in his name or mine?

Adding caregiver's phone number

Torin Best 2 comments
I'm trying to add caregivers within the app, and it keeps asking me for a valid phone number. I've tried just the mob...

Brand new embrace - couple of teething issues

Luca Mallamaci 3 comments Answered
Just had my watch for one day....set up worked well (iphone5) and now have a couple of issues 1. Can the watch work ...

2 watches

Zephina Khanam 1 comment
I bought 2 watches for my brother and me. I was only able to select preference for him and nothing on my side. Will t...

Blinking Full Red Circle

Jodie McElwain Rodrigues 1 comment
Does anyone know what it means?  In the app it says it is paired to my phone and working fine but constantly blinks a...

Embrace not charging

Sergio Migliorini 4 comments
My New Embrace (two week´s), has one charge. After that it does´t work. Completely out of service... Cable and charge...

Embrace for children

Michael Bird 1 comment
Hi there! My son is 8 years old, and I've paired his watch with my cell phone, but he's not always with me. Is there ...

Watch won't sync

Lindsey Wood 8 comments
When I go to pair the watch it wont pair

How do you set up the embrace watch with your cell phone?

Vincent Chavez 3 comments
I'm unable to connect my embrace watch with my android cell phone. It's a Samsung Galaxy S4 mini. I tried to downlo...

Disconnections

Caitlin MARTIN 2 comments
Multiple disconnects throughout the day and night without cause

Pairing with an iPad

Christy Taylor 3 comments
Just got my Embrace and can't wait to use it. I was hoping to pair it with an iPad. I downloaded the alert app, have ...

Night mode won't turn on

Orion Lyons 3 comments
So far, after just receiving the Embrace, we haven't been able to get it to go into Night Mode at all.I have rebooted...

Wrong time on the Embrace watch

Luis Alberto Rico Guillen 2 comments
Hi,due to a seasonal changes ,in Spain, we change hour, and of course,mobile phone did automatically. But surprise be...

False alarms

Charlien Matura 1 comment
I work at home depot. I was power washing every time I power wash I get false alarms and it sends to my contact . Pl...

What size data plan do I need for the Alert App?

Tom Mulder 1 comment
I need to get a new smart phone and plan for my son so we can use the Embrace for seizure detection (none of our exis...

Not recording. At all.

Kassiane Sibley 11 comments
What it says on the tin. i wore my embrace all night (after it only charged to 75% with six hours of charging, so tha...

Pasting password into the Alert App

Bailey Wier 0 comments
Please note that it seems there is a 16 character limit to passwords in the Embrace Alert App. If you attempt to past...

Dominate Hand?

Emma O'Kelly 1 comment
How important is it to have the embrace on your dominate hand? I'm right handed but prefer to wear watches and jewell...

Watch not showing the time

Hilary Ellis 4 comments
Hi, I've just received my Embrace and it has connected to the Alert and Mate apps OK. It shows connected in the Alert...

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