Feedback & Suggestions

Share your thoughts about the Embrace, Alert and Mate. Suggest how we can improve your experience with our products.

Replacement Band

McKenzie Ridings 3 comments
Hi all - I’d like to replace my Embrace band with a chainlink metal one (like you’d see on an Apple Watch). Does anyo...

E4 watch

Kristin Sheets 0 comments
I need my watch repaired my dog got a hold of it

Extra Costs

Valerie Lehman 1 comment
We just received our Embrace in the mail and I was so excited!!!! It didn't take long for the excitement to wear off ...

Rest Mode Feature - improved seizure detection

Bailey Wier 1 comment
Thought you would appreciate hearing that the Rest Mode feature is really working out well for me. I only have noctur...

IFTTT Integration

Norah Geels 0 comments
Please make it possible to integrate with IFTTT. In this way users are able to make alerts the way they want. For exa...

Suggestions about plans and website

Asoka Diggs 1 comment
I received an email from you (empatica) today letting me know that my free subscription has ended and it's time for m...

Completely disappointed with this product

John Peters 9 comments
I was an original purchaser of this device.  It was a very expensive investment for me to help me track my daughter's...

Now A Subscription To Receive Alerts

Amy Poe 1 comment
I purchased the Embrace for my wife during your crowdfunding event.  We sat, patiently, through multiple shipment del...

Need to be able to test Caregiver alerts

Andrew Roddam 1 comment
When setting up the alert app's caregivers, It would be really useful if we were able to click a button that created ...

Suggestion for Subscription Pricing

ThaoTam Tran 1 comment
It would be nice if you don’t charge fee and take away the caregivers when it’s expired on plus plan because I have e...

False alarm tv

qztt proprietativalcea 3 comments
FYI, all of the alarms are false, as I do not have epilepsy/experience seizures, but I am just supporting this wonder...

No Caregiver Alert when Watch loses connection

Jessica Rosengrant 1 comment
It is important for the caregiver and user to know when the watch loses connection. At night, if daughter is laying o...

Manual Alerts

Erin Roberts 1 comment
It would be wonderful if you could add a feature to send out manual alerts for all of us with aura's and other types ...

Feedback about the reports pay structure

Andy Wilkin 1 comment
Good afternoon, I just had a neurology appointment and they were praising the reports given out by the Embrace Watch...

Suggestion for Subscription Pricing

Elisabeth Alexander 11 comments
I just read the post on the new subscription model. I feel like the model is made to push parents into the higher 3 c...

False alarm

Claretta Dupree 1 comment
FYI, all of the alarms are false, as I do not have epilepsy/experience seizures, but I am just supporting this wonder...

Embrace Affiliate Program

Yumna Aysen 1 comment
I am really loving my embrace watch and it gives me a sense of comfort and I feel safe wearing it. I would really lik...

False alarm or prévi

Aline Torres De Andrade 3 comments
Hi I Would like share my experience i had seizures once a week and Always the watch detect it. Regarding the false al...

crise épileptique,(absence)

fabien arnaud 1 comment
bonjour, je suis francais  est épileptique depuis plus de 15 ans,votre montre m'intéresse beaucoup,mais j'ai juste un...

Charging Doc Failed within 3 months

Hannah Edge 6 comments
After 18 months of delays, and wondering if we were ever going to get the product, our initial reaction was positive....

About Empatica

Sergio Migliorini 1 comment
Hello Empatica friends, since September 2016 I have my Embrace. After 25 years of having epilepsy, Empatica give more...

Buy Charger Solo

Suzanne Gray 2 comments
Wondering if it would be possible to buy just a charger. It would be great to have a second one to have as a back up ...

Embrace watch Research kit/SDK/API

Shaikha Alothman 5 comments
"Research tools and API access are scheduled to be introduced in the first months of 2017" https://support....

Thoughts after few days of using Embrace by baby under 1 year

Gabriela Rudzka 4 comments
Dear Empatica Team I really appreciate your effort on inventing Embrace. Unfortunately you still have a lot to do to ...

Massage Therapist- Wearing Embrace on my Ankle

Jan Klingensmith 3 comments
I'm a massage therapist and am finding it difficult to massage and wear the.Embrace. I use my hands and forearms. Any...

Stress Alert?

Ariella Grave 6 comments
  Hello   I recently purchased the embrace watch for my 8 year old daughter.  I was under the impression that it cou...

Embrace Watch draining iphone 7 battery significantly

Yumna Aysen 1 comment
Hi, I wanted to report an issue with the embrace Watch. Let me just say that this product is revolutionary and I'm g...

Detecting Heartrate and Heart Stopping

Nicholas DeVito 3 comments
I believe I read somewhere that embrace has the capability to detect heart rate. Is this ever going to be a feature? ...

Phone working perfect

Luis Alberto Rico Guillen 1 comment
This brand has a phone called Leeco lemax2 x820 its a Chinese brand, i've been using with embrace and pair perfect. ...

Hives from watch

Tina Santman 1 comment
Has anyone else experienced the watch making them break out in hives, where the three metal parts on the inside of th...

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