We are sunsetting our legacy research wearable, the E4 wristband, to make room for more powerful technology, bringing our real-world research suite to EmbracePlus.
Will you be producing any more E4 wristbands in the future?
Currently, Empatica does not plan on having any further E4 devices in stock. This is to give space to our new technology, EmbracePlus.
Can I purchase refurbished devices?
Empatica does not sell any refurbished E4 devices.
Can I still access the E4 Software Suite? For how long?
The E4 wristband software suite (E4 connect, E4 manager, E4 realtime app, E4 streaming server, and E4 SDK) will remain available to access until February 14th, 2025. The Empatica Research Support Team will continue to provide support for the software suite during this time.
For how long will Empatica perform maintenance on the software?
The E4 wristband software suite (E4 connect, E4 manager, E4 realtime app, E4 streaming server, and E4 SDK) will continue to undergo routine maintenance by our Developers. Scheduled maintenance will be performed until February 14th, 2025. The Empatica Support Team will continue to provide support for the software suite during this time.
For how long will Empatica perform repairs?
Due to limited component availability, Empatica will not be able to perform repairs. Empatica will stop offering E4 repair services starting from August 1st, 2024.
Should I download all the sessions stored in my E4 Connect account?
As the E4 Connect portal will no longer be accessible after February 14th, 2025, sessions will need to be downloaded prior to this date. If you need help downloading a large number of sessions, reach out to our team.
Can I upgrade my E4 to the newer EmbracePlus?
Considering your extended loyalty to our legacy research device, we want to offer you an exclusive opportunity to upgrade to EmbracePlus at a reduced fee. EmbracePlus is our new, more powerful research device, with improved sensors, better battery life, more comfort for participants, and a wider offering of computed biomarkers. This upgrade comes with 3 years of data access to the Empatica Health Monitoring Platform for a total of 600 USD per device - a 72% discount over the standard price of 2160 USD.
Simply fill out the following form to express your interest in participating and we will reach out to you as soon as possible: E4 Upgrade Form