How to purchase E4

Updated:

You can purchase the E4 wristband through our online store or by contacting our sales team. We'll outline both methods below.

 

Online store

Purchasing online allows you to receive faster shipping (usually within 7 days, rather than 2-3 weeks).

Please visit our E4 page at this link and enter your billing and shipping details and indicate the quantity of E4s you'd like.

At the moment, the modes of payment accepted for online purchases are credit card and PayPal.

Note: We offer an academic discount of 18% for all university purchases. Just email support@empatica.com to request the discount code to be used at checkout.

 

Offline sale

Whenever an E4 sale is completed outside of our online store, the entity handling the transaction will be our Italian branch, Empatica Srl. You can find useful documents related to Empatica Srl for your vendor submission at this link.

Please note that offline sales must comply with Italian invoicing regulations. Therefore, all quotes and invoices will be issued in EUR. If it’s necessary to include USD pricing in the PO, please use a fixed 1:1.13 EUR/USD exchange rate to calculate the counter value.

The first step to start the purchase process is to request an official quote from our sales team (sales@empatica.com). The request must indicate:

    • The number of E4s you would like to order
    • Your shipping and billing address
    • Your institution/company's name and VAT number (EU-only)
    • Contact's name, email address and phone number

Purchase order

To ensure fast processing, all purchase orders will have to:

  • Clearly refer to our quote number
  • Display the same pricing as per our offer: kindly note that volume discounts may change if the amount of devices ordered differs from the amount listed on the quote. For more information please refer to the pricing listed on our website.
  • Include shipping fees

Any purchase order that does not comply with the above instructions will not be processed.

Please note that “in advance” payment terms are default for any sale that does not refer to an official PO sent by your institution.

 

Payment in advance

It is possible to pay in advance for offline sales as well, either via credit card or wire transfer. To do so, please request a proforma invoice by writing an email to sales@empatica.com indicating:

    • The number of E4s you would like to order
    • Your shipping and billing address
    • Your institution/company's name and VAT number (EU-only)
    • Contact's name, email address and phone number
    • Preferred payment method

Since the E4 is a made-to-order device, please note that purchases won’t be processed until a valid remittance advice is forwarded to the sales representative you have been in contact with.

For any questions or concerns regarding offline sales, please do not hesitate to contact our Sales team at sales@empatica.com.

Have more questions?