What do I do when I see that subject didn’t upload any data?

Updated:

You can monitor Subject compliance through the Research Portal. If you see that a particular subject didn’t upload any data in the monthly Compliance Report section (represented by black and gray days), it means that either:

  • The Subject hasn't worn the Embrace watch on that day.
  • The Subject has worn the watch, but hasn't uploaded any data.

 

If the subject confirms they have worn Embrace on the date when the Research Portal shows no data, ask them to check whether:  

  • Embrace memory is full. To check this, the Subject will need to open the Mate App > Embrace Icon on top right > My Embrace page > Embrace Data > Embrace Memory.

If the memory is less than 100% free, the Subject will need to keep the Embrace watch close to the paired device and connected via Bluetooth, so the data can automatically transfer.

 

  • Unsynchronized data is stored on the paired device. To check this, the Subject will need to open the  Mate App > Embrace Icon on top right > My Embrace page > Embrace Data > Data Stored in App.

The number next to Data Stored in App refers to the data that hasn't been transferred to our servers yet. Data transfer is automatic when the phone has a stable internet connection.


You can find detailed instructions about data transfer here: Transferring data from the Mate App

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