Purchasing Embrace2 or subscriptions for a client


If you would like to buy an Embrace2 and/or a subscription plan for a client (for instance, if you represent a charity organization or a care home) please follow the steps below:

Purchasing Embrace2 for your client

1. Place the order on our online store.

2. In the email field, enter the client's email address, as well as their phone number and shipping address.

Screen Shot 2019-02-11 at 09.35.57.png

3. After placing the order, the client will receive an order confirmation email, followed by an email to set up their Empatica Account. Please advise your client to look out for these emails.

4. Once the client has set up their Empatica Account, they'll have to upload a prescription for Embrace2. This is a necessary step in order to ship Embrace to the United States, as Embrace2 is an FDA-cleared device. 

5. It will take us up to 5 business days to review the prescription. Once it has been approved, we'll ship Embrace2 within 5-7 business days.

Purchasing a subscription plan for your client 

You can purchase an annual subscription plan for your client by using your Credit Card. Please contact Empatica Support team at support@empatica.com to have the invoice sent to your email address.

Please include the following information in your email:

- Organization name
- Billing address
- Email address (to which invoice can be sent)
- Type of annual plan you would like to purchase (Lite, Standard or Plus)

Note: Third party providers can purchase only annual subscription plans for their clients, no monthly billing is supported at this time.



Have more questions?