Taking care of duties and taxes


Orders shipped outside the European Union and the USA may be subject to import taxes, customs duties, or fees. As per 1.1.2021, orders shipped to the UK may also be subject to customs or VAT charges.

The person receiving Embrace is responsible for covering these charges,  and we cannot predict or estimate the cost of these fees.


Please note:

  • Empatica does not assume responsibility for delays caused by customs clearance offices.
  • Empatica will not refund shipping costs for abandoned or rejected shipments.
  • Additional import costs or customs clearance delays do not give any ground for refund requests.

If your country requires special documentation, please let us know in advance. We cannot provide additional support for any custom clearance delays or issues.

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