Taking care of duties and taxes


Orders shipped internationally (non EU or US)  may be subject to import taxes, customs duties or fees (for example Brazil and some states in Mexico).  The person receiving the Embrace is responsible for covering these charges,  and we cannot predict or estimate the cost of these fees.


Please note:

  • Empatica does not assume responsibility for delays caused by custom clearance offices.
  • Empatica will not refund shipping costs for abandoned or rejected shipments.
  • Additional import costs or customs clearance delays do not give any ground for refund requests.


If your country requires special documentation please communicate it to us in advance. We cannot provide additional support for any custom clearance delays or problems.

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