"No data recorded" message in the Mate App

Updated:

You'll see the No data recorded message in the Mate App if you didn't wear Embrace on that specific day (thus Embrace didn’t record your physiological signals),  so there's no data to display.

 

 No_data_recorded.jpg

 

If you did wear your Embrace on that specific day but the Mate App still says No data recorded, please check the following:

 

  1. Make sure Embrace memory isn't full. To check Embrace’s memory status go to the Alert App > More > Embrace Settings > Embrace Memory. If Embrace Light & Vibration isn’t off, it will display a Yellow Cross on its surface when Embrace memory is full. To free up your Embrace memory, check: Yellow Cross / Memory Full

 

Every 10% of occupied memory space corresponds to a little more than an hour of recorded data. So if Embrace memory is at 50%, this means you still have to upload around 5 hours of recorded data.

 

Data upload is automatic - just place your Embrace watch close to the paired smartphone (with Internet access) and make sure the two devices are connected via Bluetooth. Please note that it can take up to 2 hours to transfer all the data from your Embrace watch to your smartphone.

 

  1. Make sure there is no data to be uploaded from your smartphone to the cloud. You can check this by going to the Alert App > More > Embrace Settings > Data Stored in App.

 

If there is any pending data, make sure to upload them - the process is automatic -  just activate internet access on your smartphone (cellular data or WiFi connection - the latter is necessary if you've activated the option to upload data using WiFi only).

 

If Data Stored in App says Nothing to upload, it means you’re all set.

 

  1. Make sure you have the latest version of both the Mate App and the Alert App installed. The two apps synchronize, so it is important to always have them updated to the latest version.

If you wore Embrace on a specific day, Embrace memory isn't full, Data Stored in App says Nothing to upload, and you still cannot see data in the Mate App, force the Mate App to close (iOS, Android) and relaunch it.

 

Please note that when viewing your data for the first time, it can take up to 30  minutes to one hour for the data from your Embrace to sync up with the Mate App.

Have more questions?