Alert Not Sent

Updated:

Alert not sent” occurs if there was a seizure detected, but Embrace was not able to send the alert due to the following reasons:

  1. Bluetooth disconnection: Embrace wasn’t connected to the paired smartphone so it couldn’t send the Alert. See: Why Does my Embrace keep Disconnecting?
  2. No internet connection: The paired smartphone wasn’t connected to the Internet and therefore the Alert App wasn’t able to send the Alert calls and SMS.  Please see: How does Embrace work?

No activated caregivers. Please see: How do I add my caregivers? 

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