If you are experiencing pairing issues, it might be because the EpiMonitor App cannot find EmbracePlus during the initial attempt. Another possibility is that the pairing process fails to complete.
To ensure a successful pairing, please first make sure that the following requirements are met:
- The smartphone you want to pair with is compatible and is running the minimal software required.
Click here to learn how to verify if your phone is compatible with EpiMonitor. - EmbracePlus is charged and turned ON. To ensure this, place the EmbracePlus in the charger during the pairing process.
- Check that Bluetooth is enabled in your phone settings and EmbracePlus is within Bluetooth range (10 meters/30 feet) without obstacles such as walls, heavy furniture, thick fabrics etc
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Android OnlyLocation services are enabled. (The location services are mandatory by the Operating System to enable Bluetooth scanning. Empatica does not track your location information.
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MandatoryCheck our smartphone configuration tips to disable battery optimization and allow the EpiMonitor App to run in the background.
- EmbracePlus is not currently paired with any other smartphones. If EmbracePlus has been previously paired to another phone, you must forget (unpair) EmbracePlus from the Bluetooth settings of the previous phone first (iOS devices, Android devices) and also delete the EpiMonitor App.
- The smartphone is connected to the internet.
- Make sure to pair EmbracePlus from the EpiMonitor App and not from the Bluetooth settings of the companion device.
If you are still unable to pair your EmbracePlus after following the steps above, please write to us at support@empatica.com and provide us with the date and time of the pairing attempt so that we can look into the matter further.