If your Embrace isn’t charging (you don’t see orange LED lights gradually filling the Embrace surface while connected to the charger):
- Make sure that the electrodes fit properly into the dents on the charging dock
- Make sure that both hearts match (heart on Embrace and heart on charger)
- If you’re charging Embrace through a laptop, make sure it’s connected to the external power source.
- Try a different USB cable (any standard USB cable is fine)
- Try a different power source, as Embrace can be a bit picky at times.
- Make sure there is no dust on the charger, close to the pins. If there's any dust, please clean it carefully with a dry cloth
If none of the above works, contact our support team at email@example.com to get further assistance.