Download and install the E4 Manager on your Windows computer

Updated:

The following step-by-step guide will teach you how to download and install E4 Manager on your Windows PC.

Version compatibility: The E4 Manager for Windows is compatible with Windows the following versions:

  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10 

To install the software, be sure that the device is not plugged into your computer. Plug the device in after the E4 Manager software has been installed successfully.

REMINDER You can download the E4 Manager on any PC or tablet that conforms to Microsoft’s .NET4 system requirements. The E4 Manager can be installed on Windows tablets but we highly recommend using a system that has at least one dedicated USB type A port to facilitate easy connectivity to the E4’s charging dock.

Installation Steps

  1. Download the E4 Manager

    Download the Empatica Manager


  2. Once the download has completed, locate the exe file with the Explorer window, then double click the exe file to start the installer.
    Click YES to continue (If you're using NOD32, please see the note at the bottom of this page).    

    YES to continue


  3. When the Setup program has started click on NEXT

    Empatica Manager Setup


  4. Choose the destination folder for the E4 Manager. Leave it unchanged if you want to use the default destination folder. Click INSTALL when you have finished.

    Empatica Manager Setup destination folder


  5. The installation process starts.

    Empatica Manager Setup process


  6. Empatica devices require USB drivers from Bluegiga Technologies. When prompted to install “device software” click INSTALL to proceed with the installation of the driver.

    Empatica Manager Install device software


  7. When prompted, allow the creation of a COM port that will be used by the application to communicate with the device by clicking INSTALL again.

    Empatica Manager creation of a COM port


  8. At the end of a successful installation process the following message is displayed.

    Empatica Manager setup success


  9. Make sure the E4 is disconnected from the USB port, then press “finish” and launch E4 Manager.

    REMINDER Before entering your credentials the E4 should be connected to complete driver installation.



    E4 wristband USB connection


    Windows recognizes the E4 wristband


  10. After installation, login to E4 Manager. If the E4’s LED is not flashing green, remove and reconnect the E4 to the USB port and it will become discoverable.

    E4 wristband connection to Empatica Manager


    TIP If you are running Eset NOD32 Antivirus and I can't run E4 Manager, follow the suggestions in the article E4 Manager Installation Windows troubleshooting.

  11. Login with your Empatica Connect credentials in the E4 Manager.

    Empatica Manager Login 

Have more questions?