We ship E4 from Milan, Italy, within 1 to 2 weeks from the order confirmation date, using insured shipping services from UPS. You will receive an email with a UPS tracking number as soon as your order has been dispatched.
Empatica devices are typically classified by customs agents as Medical Devices. We have been advised that this is the proper classification based on the 2014 binding ruling N252454.
If you order from the US, as of November 2015 this classification is listed as a free rate of duty on import. Should you still receive a payment notification from the courier, please contact us at email@example.com so that we can provide you with all the necessary documentation that shows that your order should be free of duty.
If duties are assigned to your E4 order, please be aware that duties and taxes are not prepaid. Your institution will be responsible for any appeal to customs/border control. Empatica can provide supporting material for customs brokers representing your institution.
Shipping E4 to the UK after Brexit
Since the 1st of January 2021, after Brexit, orders with a value over GBP 135 shipped to the UK will be subject to customs duties and VAT charges.
The entity receiving E4 will be responsible for covering the mentioned charges, and we cannot predict or estimate the cost of these fees. However, UK VAT-registered companies may be entitled to postpone accounting for import VAT on VAT Return. Please refer to the dedicated Gov.uk section and check with your customs broker for further information on the duties or VAT that may be applied by the UK Government on the import process.
Please be aware that to import from the EU after Brexit, an Economic Operators Registration and Identification number is needed. Customs agencies might also require for you to provide an HS Code when importing E4. If so, please reach out to us and we will provide it to you.
Additional handling charges might be applied by the logistics provider when the goods reach the UK. We are unable to estimate the value of these charges and we will not be able to cover them.
If you are a Charity or a Hospital, you might pay a reduced VAT or be exempted from paying it. Please refer to the dedicated Gov.uk section for further info.