Empatica Manager will only function properly if an account is in use by one computer at a time. If you receive this error your data can be recovered using the standard "Upload Recovery" options.
(1) log out of Empatica Manager from all accounts
(2) log into Empatica Manager on the computer where the 403 error occurred.
(3) follow the upload recovery steps in this article to retrieve the missing data.
Note: This restriction does not apply study specific "upload only" accounts.