Session status in E4 manager

Updated:

In the top right corner of the main screen of the E4 manager, you can access the session status section.


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This window contains a table with a list of all the sessions managed by the PC you're running the E4 manager: you will see information about session download by E4 connected to this specific PC using your current account.

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The columns in the table are:

  • Start Time: is the start time of the session, showed in your local timezone
  • Duration: duration of your session
  • Device: serial number of the device
  • Status: is the status of your session, one of
    • Downloaded: the sessions has been downloaded from your E4 and is waiting to be uploaded.
    • Uploading: your sessions is being uploaded
    • Uploaded: your session was uploaded but not yet processed by Empatica Connect
    • Uploaded Error: the upload failed, to try again you can restart the app
    • Processing: your session is being processed by Empatica Connect and will be available soon
    • Processed: your session has been processed and it's now showed also in your session list on Empatica Connect
    • Processed Error: Empatica Connect failed to process your session, you can restart the app to try again. If the problem persists, please contact our support team at support@empartica.com. Please indicate the Session ID. 
  • Session ID: it's a unique identifier of your session, please refer to this if you need support from our team

The status of all the sessions is refreshed every 30 seconds. 

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