The subscription plan should be purchased using the same account you used to pair the watch.
If you’ve purchased a plan using another account, please follow these steps:
- Launch the Alert App on the phone that is currently paired with Embrace.
- Navigate to More > Embrace Settings > Tap Remove Embrace and Logout.
- Exit the Alert App.
- In the settings of your smartphone, go to Bluetooth > Embrace > Tap Forget device/Unpair.
- Launch the Alert App again.
- Log in using the email address and password of the account used to purchase the subscription.
- Follow the in-app instructions to pair Embrace with the correct account.
Your Embrace should now be paired to the correct account.