How can I cancel my Embrace subscription plan?

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When you subscribe to a plan, it is automatically renewed every month/year. If you decide to discontinue using Embrace subscriptions, you can cancel it - this means your subscription plan will not be automatically renewed the following month.
You can disable the auto-renewal of your subscription by going directly to your Empatica Account.

  1. Open Your Subscriptions page in your Empatica Account.
  2. Click “Disable Auto-Renewal”.
  3. After reviewing the information about cancellation, confirm by clicking on "Disable Auto-Renewal".
  4. A window will pop up. Fill out and complete the form, and we’ll get back to you within 2 business days.

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Subscription Plans are not refundable, therefore please disable the auto-renewal at least 2 business days before the start of the next billing cycle so that you won’t be billed for the following month/year.

When a plan is canceled, the Alert System will be disabled when your subscription expires; therefore, your caregivers will no longer receive notifications upon detection of a seizure.

You can easily renew a plan or subscribe to another plan from your Empatica Account.

What Happens If I Don’t Subscribe to any Plan?

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