Package lost in transit

Updated:

If you feel your package may have been lost in transit, please follow the instructions below:

  • Verify the tracking number and delivery address.
  • Double-check that your package has not been left at the porch, the front desk of your apartment building, office, or with a neighbour.
  • Contact the courier and provide them with the tracking number so that they can look into it further to try and locate the package.

If you’re still unable to locate it, reach out to support@empatica.com and provide us with the tracking number, so that we can look further into it.

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