My package is listed as “delivered”, but I can’t find it.


If your tracking number states that the package has been delivered, but you can’t find it, please follow the instructions below:

  • Verify the shipping address in your Empatica Account.
  • Look for a notice of an attempted delivery near your door or mailbox.
  • Carefully inspect the location where your package was supposed to be delivered.  Sometimes packages are delivered in a discrete location such as under a doormat.
  • Contact the courier listed in the shipment confirmation email to track the package.

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