Why Can’t I turn off Embrace Light & Vibration?

Updated:

It’s bedtime (or any other time), so you try to turn off Embrace Light & Vibration but hit a snag? Not to worry, it’s a little glitch that can be fixed by doing any of the following:

  • Reboot your smartphone. Once it has successfully restarted, go the Alert app screen and try again (if night mode isn’t on already).
  • Force stop the app (iOS, Android) and relaunch it.
  • The glitch can sometimes be resolved by being persistent and tapping on the Light & Vibration off/on a couple of times.

If the issue is not resolved, please write to support@empatica.com with a screenshot and we would help to resolve it.

Have more questions?