Trouble with Embrace Light & Vibration

Updated:

If you are not being able to turn off the “Light & Vibration” setting of your Embrace, please follow these steps:

  • Reboot your smartphone. Once it has successfully restarted, go the Embrace screen and try again (if Light & Vibration isn’t on already).
  • Force stop the app (iOS, Android) and relaunch it.
  • The glitch can sometimes be resolved by being persistent and tapping on the Light & Vibration off/on a couple of times.

If the issue is not resolved, please write to support@empatica.com with a screenshot and we will help to resolve it.

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