If you are not being able to turn off the “Light & Vibration” setting of your Embrace, please follow these steps:
- Reboot your smartphone. Once it has successfully restarted, go the Embrace screen and try again (if Light & Vibration isn’t on already).
- Force stop the app (iOS, Android) and relaunch it.
- The glitch can sometimes be resolved by being persistent and tapping on the Light & Vibration off/on a couple of times.
If the issue is not resolved, please write to firstname.lastname@example.org with a screenshot and we will help to resolve it.