Why can't I upload data from Alert app?

Updated:

The data stored in the app on your smartphone won’t be uploaded if your phone isn’t connected to the Internet . You can check the data pending to be sent from your Alert app to the cloud by going to Alert app>>More>>Settings>>Advanced Settings>>Alert Storage. If Alert  Storage says "Nothing to upload " it means there is no data to be sent from your smartphone.

If there's a number along Alert Storage- it means  there's data to be synced, so make sure to upload them - the process is automatic -  just activate Internet connection on your smartphone (cellular data or WiFi connection - the latter is necessary if you've activated the option to upload data only via WiFi).

 

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If Internet connection is active, but you’re still not able to upload data, force the app to close and reopen it again.

For iOS devices: How to force an app to close

For Android devices: How to force stop an app

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