I cannot upgrade Embrace firmware

Updated:

You can access the latest features of the Embrace watch by updating Embrace firmware. If you encountered issues updating firmware please make sure that:

  • Your Embrace watch has at least 30% memory
  • Your Embrace battery level is at least 30%
  • Your smartphone has access to Internet
  • Your Embrace watch is right next to your smartphone
  • Alert app is running on the foreground

If you still cannot upgrade Embrace firmware, try with a different smartphone:

  • Unpair Embrace watch from your smartphone
  • Download and sign in to the Alert app on a different smartphone/tablet
  • Open More>>Settings>>Firmware to upgrade Embrace firmware.
  • Then unpair Embrace from the second smartphone and pair with the previous phone

Have more questions?