Difficulty upgrading Embrace firmware


You can access the latest features of the Embrace watch by updating Embrace firmware.

If you encountered issues updating firmware please make sure that:

  • Your Embrace watch has at least 30% memory
  • Your Embrace battery level is at least 30%.
  • Your smartphone has access to Internet.
  • Your Embrace is right next to your smartphone.
  • Alert App is running on the foreground.

If you still cannot upgrade Embrace firmware, try with a different smartphone:

  • Unpair Embrace from your smartphone.
  • Download and sign in to the Alert app on a different smartphone/tablet.
  • Open More>>Settings>>Firmware to upgrade Embrace firmware.
  • Then unpair Embrace from the second smartphone and pair with the previous phone.

Have more questions?