Alert App Statuses

Updated:

The Alert app is configured to notify you in the app if there’s anything wrong with the communication between the paired smartphone and the Embrace. Let’s see what each status means.

Everything is OK

If the Alert app status page says "Everything is OK. Your Embrace is working fine" this means the device is connected correctly to its paired smartphone and it is recording the data properly.

 

IMG_3619.PNG

 

No Internet Connection

If you see the following warning: "No Internet Connection" in your Alert app status page, it means your phone isn't connected to the Internet. Embrace will still record your physiological data, but alert calls and SMS will not be sent to the caregivers if Embrace detects a seizure.

What to do: For the Embrace to function properly please make sure that your paired smartphone is always connected to the Internet via WiFi or your mobile data.

 

IMG_3635.PNG

 

Bluetooth is off

If you see the "Bluetooth is Off" warning message on the Status Page of the Alert app, it means that the Embrace is no longer connected to your phone via Bluetooth. This could happen when your phone is in Airplane mode, or power saving mode which turns off the Bluetooth of the phone.

What to do:  Turn on the Bluetooth connection on your paired smartphone and wait a few seconds.

For iOS devices: How to turn on Bluetooth

  1. Go to Settings
  2. Tap Bluetooth
  3. Enable Bluetooth by swiping the button to the right.

For Android devices: How to activate Bluetooth

  1. Go to Settings
  2. Find Bluetooth in the list
  3. Swipe the button to the right to enable Bluetooth

 

IMG_3636.PNG 

Embrace not found/Embrace Disconnected

If the status page of your Alert app shows "Embrace not found”/"Embrace Disconnected", it means that your phone is not within range of your Embrace and it's lost connection or your Embrace watch is not charged.

What to do: Check if your Embrace is in the Bluetooth range of the paired smartphone and if it’s not, move it closer to the phone. Embrace should reconnect automatically. If it doesn’t reconnect, try turning off the Bluetooth for 10 to 15 seconds, and then turn back on.

 

IMG_3637.PNG

 

Warning

If you see the following warning message on your Alert app status page: "There is a problem that the Alert app is trying to resolve. It might take a couple of minutes", this means Embrace has encountered an issue and it is trying to resolve it on its own.

What to do: Wait for 3 minutes, and it should be resolved. If the issue persists, see Alert app: Warning. What should I do?

 

 

Have more questions?