What should I do if it takes longer than 2 hours for my Embrace watch to charge fully?

Updated:

If your Embrace watch has been connected to the power source for longer than 2 hours and it still isn’t fully charged:

  • Check if Embrace electrodes are fitting correctly into the dents of the charging dock (two hearts are matching)
  • Try adjusting the Embrace watch slightly in the charging dock, in case there’s poor contact between Embrace electrodes and charging dock dents. The watch should click in place when properly seated in the charging dock. 
  • Try a different USB cable (any standard USB cable would work)
  • Try a different power adapter


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