Trouble with seeing time on Embrace

Updated:

If you cannot see the white and blue dots when tapping the device, make sure that the Embrace is charged and the Lights and Vibration have not been disabled.

Make sure that you are wearing Embrace when checking the time, if you tap on the Embrace watch when it’s off the wrist, the LEDs normally won’t light up.

If the Lights & Vibration are on and you still can't see the time indicator LEDs on your Embrace, try rebooting the device.

To reboot:

  1. Let the battery drain fully, this means not connecting Embrace to the charger for 48 hours.
  2. Connect the device to the charger. A white circle will indicate the reboot.
  3. A few minutes after the reboot, remove the watch from the charger, wear it on your wrist and tap once to check if the blue and white dots appear.

If after following these steps, you still encounter issues, do not hesitate to send us an email at support@empatica.com

 

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